(07-15-2014, 09:05 AM)larry marak Wrote: Complaining by itself doesn't get you anywhere, often the complaint can't be resolved to the customer's satisfaction...i.e. Ironclads will come out someday, it won't come out tomorrow, and certainly can't come out four years ago. If you have a missing part, or a severely damaged box, or a lost order, let him know at Mike@..... He won't get to it instantly, but he does read his emails.
Larry, I don't think that we are talking about just about general "belly aching", but the fact that APL's customer service as well as policies and procedures are questionable. There has been many issues over the years that have been handled very inconsistently and seemingly on the whim of Mike B. rather than in a consistent and predictable manner. The fact is that some emails are answered and some are not, or if an issue is politely pressed, the emails and customer service stop.
