avalanche press stuffing me around??

[upintheattic]

The credit card snafu is probably just an honest mistake, but the two-week communication delay is bad customer service, which is the thing that causes more complaints about AP than anything else. On the other hand, I ordered Winter Soldiers and Go For Broke (both of which came out after I left AP) two nights ago from a retailer on Amazon, and they arrived this afternoon, less than 48 hours after I ordered them, and I didn't even pay for express shipping. That is the kind of service that produces repeat business (or would if I hadn't snagged the very last of the PG stock in that retailer's inventory); it certainly got me repeat business when I was staffing the phones for AP and shipping product from my own stock that I sold at cons. Maybe someday, Avalanche will learn that too.