PG product glut

[dengelwood]

From my vantage, APL is the epitome of love-hate. Love the games, hate the...hmmm....attitude? arrogance? disregard? There's something fundamentally unsettling about a business that refuses to answer emails or phone calls directed to their advertised communication channel. I recently purchased the fragments of Eastern Front from a fellow whose game was shipped minus the Soviet armor counter sheet. Fortunately for him, my Eastern Front (which I purchased from Ebay, btw) had suffered water damage and I needed to replace the damaged maps. Unfortunately for him, he had attempted to stay within channel to replace the missing component (email/phone directed at the advertised lines of communication). No response, so he gave up then stumbled upon me. He's since given up on PG and will no longer play the games. How does APL intend to prosper with such blatant disregard of their base? I don't mean to be overly critical, but really --- who can't answer an email to unfuffle the feathers of a recent buyer and to make good on a purchase? I can only shake my head, enjoy the PG I have, and move on...