*sigh*

[upintheattic]

Avalanche Press has banned me from all their CSW forums because I complained somewhat harshly about maps for a recently purchased game (Saipan) for which I cannot see the hex grid unless in bright sunshine.

They did say privately I could return the product for a refund but since I have purchased all other PG products I don't like that option. Really wanted the maps replaced with workable ones as it seems I am the only one who complained (unless any other complaints are/were deleted).

Do members have any recourse when companies behave badly?

CSW link

I see AP has learned nothing about customer service even after all the bullshit they've pulled over the years.

I can shed light on this. I saw who posted the original comment on the CSW thread, and I was roundly berated for having dealings with that person while I was at Avalanche. The issue is personal rather than professional, and unfortunately, that's been a problem for Avalanche for a long time. Yes, Avalanche still hasn't figured out that good customer service is 90% of success, but they also need to understand that personal grudges have no place in running a business.