(11-07-2012, 07:56 AM)Poor Yorek Wrote: Are you suggesting, however, that APL's level of product quality control and customer service is within the "norm" or even within a reasonable range of adequate (despite Larry's repeated apologia)?
Yes, I do.
Customer Service
I placed several orders in the Avalanche Press webstore and everything that was marked available now was always shipped within 48 hours. Things which I ordered early was also shipped at most a few days after they were available. I do accept some products became available a few weeks later than expected as manufacturing is not a perfect process.
I added a note on an order that my copy of the Fall of France scenario included several faded pages and received a fresh copy with my order.
I did not receive replies to a couple of emails. Although a bit disappointing, I understand what triage means in a small business environment. "The Customer is always our no 1 priority" is not something I expect because frankly, I have rarely seen such level of service from any company, even Fortune 14 companies making billions in profits.
Quality Control
I assume you are talking about counters here.
The QC for the early laser-cut counters was poor in my opinion. Not having access to the contract between AVP and the manufacturer (another small business), I would not venture to say who was primarily at fault.
Actually, I don't care whose fault it was. The problem was reported and steps were certainly put in to address the problems because the latest counters are of much better quality than the earlier efforts.
The laser-cut technology was new to both AVP and the manufacturer, and it took a while for them to figure out how to produce better components. That new technology requires a learning curve should surprise no one.
I am hoping they next work to improve the counter printing process as I think the counters are coming out darker than intended (based upon the corresponding images on the AP website).
Does this answer your question?
