Avalanche Press and Game parts quality issues

[cjsiam]

What email address did you use?

customerservice@avalanchepress.com  on his website.....

I'd like to not "piss him off" as I hope to continue to do business and enjoy the games...
So before washing the dirty laundry on a more public forum, I thought this one might get me some ideas....so Jay, that's a next step, or a few away...
(and Jay I understand you are in Colorado? I'm in Gunbarrel....)

Thanks for any suggestions you might have people
cj