(10-20-2015, 06:46 AM)nicky_longbranch Wrote: (09-29-2015, 09:36 AM)JayTownsend Wrote: I past this information on to Mike.
And That will do what, Mike saw the counters leave the company, He doesn't care! I told him my Saipan Counters were messed up, never heard anything back. No biggie, I still love, if not only for the maps.
Careful... While I take issue with the quality control at times, Mike has always done right by me. My Saipan counters were of poor quality and he sent a replacement set. All he asked was that I return the other set so that he could receive credit from the print shop. The same holds true for the Land Cruisers set; the quality was poor, and he sent a replacement set. Same deal applies... I owe him the other set for credit purposes.
I have a different perspective than many of the PG faithful, because I own my own miniatures company. I am a one man operation, although my kids and wife do help at conventions by manning the booth while I maintain business ties. From that perspective, I take a personal interest in my quality assurance processes because I don;t want to have to replace things. It costs money to do so, and in an industry where profit margins are small to begin with, postage for quality check errors goes directly against the bottom line. Therefore, I do my best to avoid those errors, and then I do a little more to ensure those errors don't exist. That's my beef with Dr. Mike, as I would expect him to take a similar philosophy.
To insinuate that he doesn't care is entirely off the mark. If you are having difficulty reaching him, there are members here such as Jay who have direct access to him, and will gladly advocate on your behalf.
