|
RE: Somewhat disappointed...
I'll second what Larry said. Dr. Mike made a conscious decision a few years back to put his efforts into making the games rather than doing a lot of customer service.
Do I wish it were otherwise? Yes. I think that having at least one part-time person answering customer calls/questions/complaints for a few hours on weekday afternoons would do a lot for customer relations and be a good thing for the company. Maybe once all of the ancient preorders are out the door and the new money coming in isn't required to produce old games (and the customer base is [somewhat] less dissatisfied) he will try customer service again. Until then, I'll post on Consimworld if I need an answer to a problem.
That said, I'm willing to give him a lot of slack, since a reasonable man would have folded the company in 2008 (or before). I'm willing to put up with bad service to keep getting Panzer Grenadier (and the War at Sea games). I also understand and respect that others have made (or will make) a different assessment of what works for them.
|
