OBA

[Poor Yorek]

Owe is too strong a word. You purchased a product from them. I don't remember there being any mention of future support. That probably fails under the category of "hand holding" from their POV.

I believe they would say that the PG Daily Content articles constitute product support.

What you believe is that "owe" is too strong a word. Name one product you buy that you do not expect the seller to "stand behind" in terms of support when something is wrong. "Oh, sorry your car or computer isn't operating properly, but we have some nice daily story content about the history of automobiles or computers." I think not. As I have noted in other threads APL's products are in fact defective in many aspects. Were they to deliver a perfect product, then no support would be needed: they do not come close.

Otherwise, we shall have to agree to disagree: you may continue to patronize them; I shall not.